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HP Selling HP Lifecycle Services for Workforce Computing 2024 Sample Questions (Q13-Q18):
NEW QUESTION # 13
In order for customers to reap the benefits of HP Premium+ Support after order placement, it is critical that some key actions are taken by the HP partner.
Completion of which two steps is required after order placement in the HP Premium+ Support journey to ensure that HP Premium+ Support is activated and customer's devices are covered according to the term of the HP Premium+ Support? (Select two.)
- A. The partner must ensure the customer installs the HP software on each device that is entitled to Premium+ Support.
- B. The partner must install the HP software on all HP and non-HP customer devices.
- C. The partner must successfully register the HP Premium+ Support Care Pack to the servicing partner, not the customer.
- D. The partner must successfully register the HP Premium+ Support Care Pack to the customer, not the partner.
Answer: A,D
Explanation:
HP Premium+ Support provides enhanced coverage and proactive management of customer devices. After an order is placed, two critical steps are necessary to activate this support and ensure devices are properly covered:
1.Software Installation: The partner or customer must ensure the HP software is installed on all devices eligible for Premium+ Support. This software enables real-time monitoring and provides proactive support features, such as predictive analytics and device health insights.
2.Registration of the Care Pack: The partner must also successfully register the HP Premium+ Support Care Pack to the customer (not the partner). This ensures that the customer is officially entitled to the support and that their devices are tracked within the HP system for coverage and service delivery.
NEW QUESTION # 14
Where can you find additional information about HP Services?
- A. HP Workpath
- B. HP Partner Portal
- C. HP AssetHub
- D. HP Workforce Central
Answer: B
Explanation:
The HP Partner Portal is the primary platform where partners and customers can access additional detailed information about all HP Services, including Care Packs, Post Warranty Support, and more. The portal contains product documentation, sales materials, service descriptions, and other essential resources to help partners and customers make informed decisions about the right HP services for their needs
NEW QUESTION # 15
Which coverage does HP Post Warranty Support Service provide?
- A. No-cost device repairs made with certified HP parts
- B. Additional 12 months of support based on the product's base warranty or selected Support Service package
- C. Extension beyond 12 months if needed
- D. Access to Level 2 help desk technicians
Answer: B
Explanation:
HP Post Warranty Support Service provides customers with an extension of their original warrantyor service package for an additional 12 months. This service ensures that customers continue to receive the same level of support as in their base warranty, including coverage for repairs, parts, and labor, without interruptions. It is designed to extend the lifespan of devices, reduce unplanned downtime, and keep costs predictable
NEW QUESTION # 16
It is important that HP partners act as strategic advisors to customers. By asking, and then providing a solution, partners better understand customer needs and customers feel their needs are being heard.
Which are characteristics of being an effective strategic advisor? (Select three.)
- A. Actively listening and taking notes
- B. Identifying things your customer's employees say they're missing in their IT support today
- C. Assuming all customers need the same set of blueprints to get them where they need to go
- D. Focusing only on asking questions related to services solutions since hardware is separate
- E. Asking leading questions to understand your customers' pain points
Answer: A,B,E
Explanation:
Being an effective strategic advisor requires understanding customer needs by listening attentively and asking the right questions. Successful advisors engage in active listening to capture the customer's true challenges and needs (B). By identifying gaps in current IT support (A), they tailor solutions to specific issues. Asking leading questions (E) helps uncover pain points, enablingpartners to recommend targeted HP solutions. This personalized approach helps customers feel heard and valued, avoiding a one-size-fits-all strategy
https://www.hp.com/us-en/services/workforce-solutions/workforce-computing.html
NEW QUESTION # 17
When can Device Life Extension be attached to hardware sales?
- A. HP Device Life Extension is not available for HP hardware sales.
- B. HP Device Life Extension can be sold anytime during the lifecycle of the hardware.
- C. HP Device Life Extension is sold on preconfigured hardware as a part of Configuration and Deployment Services.
- D. HP Device Life Extension can complement new hardware sales or can be sold within the warranty period of existing hardware.
Answer: D
Explanation:
HP Device Life Extension can be attached to both new hardware purchases and existing devices that are still within their warranty period. This service is designed to enhance the longevity of devices by ensuring they remain operational and up to date, thus extending their useful life. By offering this service during the warranty period, HP provides customers with additional protection and performance enhancements that complement their hardware investments
NEW QUESTION # 18
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